Returns & Exchanges
At Esenzia, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Our goal is to ensure your wardrobe reflects your unique style with the perfect fit and feel.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location; you will receive a notification and your refund once our team inspects the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing